Exceptional Customer Service Skills Workshop

This training is designed to give employees the tools they need to project non-verbally and verbally a sense of caring, genuine friendliness and confidence to handle all the customer's needs.

Learn how to:
Make a great impression, Assess the needs of the customer, Understand the importance of the right attitude, Give the customers what they want always, Communicate clearly, Handle difficult conversations/people, Telephone Etiquette, Have good listening skills, Time management, Work attire.